Order Processing and Shipping:

Orders are processed and shipped from our facility in Ireland within 1-2 business days of receipt. Domestic orders typically arrive at your doorstep within 2-5 business days. International orders are shipped via An Post International. You will receive an email with a tracking number once your package ships, allowing you to track your order until it reaches your doorstep.

Free Shipping on all orders over €55

Countries We Ship To:

We currently ship to Ireland, the United Kingdom, all the European Union, and select international destinations. If you are interested in purchasing from another country, please reach out to us at hello@coffeydon.com. We keep a list of countries requested by our customers to help prioritise our expansion.

Coffeydon Return Policy

Overview At Coffeydon, we want our customers to be completely satisfied with their purchases. However, to ensure fairness and prevent misuse, we have established the following return policy.

1. Return Window

• Customers have 30 days from the date of purchase to initiate a return.
• All items must be returned in their original packaging and in unused condition.

2. Eligibility for Returns

• Returns will only be accepted for products that are unused and unopened.
• If you have opened the product but are unhappy with it, please contact our customer service team to discuss your concerns.

3. Refund Process

• Once returned items are received and inspected, refunds will be issued to the original payment method.
• Please allow 5-7 business days for the refund to reflect in your account after processing.

4. Exchanges

• Exchanges are welcome for unopened items. If you want to exchange a product for a different item, please follow the return process and place a new order for the replacement item.

5. Non-Returnable Items

• The following items cannot be returned:
  • Products that have been opened and used.
  • Gift cards or promotional items.
  • Products purchased on sale or clearance.

6. Return Shipping Costs

• Customers are responsible for return shipping costs unless the product is defective or damaged.
• For defective or damaged items, please contact us within 5 working days of receiving your order, and we will provide a prepaid return shipping label.

7. How to Initiate a Return

• To initiate a return, please contact our customer service at hello@coffeydon.com with your order number and the reason for your return.
• Detailed instructions will be provided to ensure a smooth return process.

8. Abuse of Return Policy

• We reserve the right to refuse returns if we suspect abuse of the return policy. Patterns of excessive returns may lead to restrictions on future orders.

9. Customer Feedback

• We encourage customers to provide feedback on their experience with our products. This information helps us improve our offerings and customer satisfaction.